Refund policy

We want you to be satisfied with your purchase.

Returns:
Items may be returned within 7 days of delivery if they are unused, in original packaging, and in resaleable condition.

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

Damaged or Incorrect Items:
If your item arrives damaged or incorrect, please contact us within 24 hours of delivery with photos for assistance.

Non-Returnable Items:
Certain items may not be eligible for return due to hygiene or safety reasons.

Once your return is approved and received, refunds will be processed within 5–7 working days.

For assistance, please contact us at
📧 hartenbos@mjlkids.co.za